Privacy Policy
Clickfox | Last updated: May 2026
1. Introduction
Clickfox (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (clickfox.com.au) or engaging our services, you consent to the practices described in this policy.
2. Who We Are
Clickfox is an AI and workflow automation consultancy based in Melbourne, Australia.
3. What Personal Information We Collect
We may collect the following types of personal information:
- Identity information — name, job title, company name
- Contact information — email address, phone number, mailing address
- Communications — enquiries, messages, and feedback you send us
- Technical data — IP address, browser type, device information, pages visited, and time spent on site (collected via cookies and analytics tools)
- Project information — business details and data you share with us in the course of an engagement
We only collect information that is necessary for our legitimate business purposes.
4. How We Collect Your Information
We collect personal information in the following ways:
- When you fill out a contact or call-back request form on our website
- When you subscribe to our newsletter
- When you email or contact us directly
- Automatically through cookies and analytics tools when you visit our website
- In the course of delivering our services to you
5. Why We Collect Your Information
We use your personal information to:
- Respond to your enquiries and provide our services
- Communicate with you about projects, proposals, and updates
- Send our newsletter (only with your consent)
- Improve our website and understand how visitors use it
- Meet our legal and contractual obligations
- Protect against fraud and ensure the security of our systems
We will not use your information for any purpose you would not reasonably expect.
6. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service providers — trusted third parties who assist us in operating our website or delivering our services (e.g. hosting providers, analytics platforms), who are bound by confidentiality obligations
- Legal obligations — where required by Australian law, a court order, or regulatory authority
- With your consent — where you have explicitly authorised us to share your information
All third-party service providers we use are required to handle your data securely and in accordance with applicable privacy laws.
7. Third-Party Services We Use
Our website and operations may involve the following third-party platforms:
- Google Analytics — website traffic and behaviour analysis
- Google Tag Manager — tag and tracking management
- WordPress — website content management
Each of these services operates under their own privacy policies. We encourage you to review them independently.
8. Data Storage & Security
Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure.
Where data is stored or processed overseas (for example, via cloud-based platforms), we take steps to ensure it receives a comparable level of protection to that required under Australian law.
While we take security seriously, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any information that is inaccurate, out of date, or incomplete
- Complain about how we have handled your personal information
- Withdraw consent to receiving marketing communications at any time
To exercise any of these rights, please contact us at hello@clickfox.com.au. We will respond within a reasonable timeframe and at no charge.
11. Marketing Communications
We will only send you marketing emails or newsletters if you have opted in to receive them. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
12. Cookies
We use cookies on our website to improve your experience and gather analytics data. For full details on how we use cookies and your options for managing them, please refer to our Cookies Policy
13. Children’s Privacy
Our website and services are not directed at children under the age of 15. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
14. Complaints
If you believe we have mishandled your personal information, please contact us in the first instance at hello@clickfox.com.au We take all complaints seriously and will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically.
16. Contact Us
For any privacy-related questions, requests, or concerns, please get in touch: